FREQUENTLY ASKED QUESTIONS
Why do I need a freight shipping quote?
Because MasterCraft Workbenches are heavy, we often use freight shipping to minimize the risk of damage that can occur during ground delivery. Freight shippers offer liftgate service when delivering our shipments. For smaller jeweler's workbenches, such as the PW and the MO-60, in addition to the organizers, we have the option of using ground shipping via FedEx because a liftgate is not necessary to lower the workbench/organizer.
Why does residential delivery cost more than commercial delivery?
Most shipping carriers we work with charge extra for some residential deliveries. The extra charge is due to access, liftgate, and inside delivery fees. For destinations that are located in areas that have limited access, carriers may charge more. A liftgate fee can also be administered if the shipment is heavy. Also, a customer can choose to have the shipment delivered inside or curbside. Inside delivery is more expensive.
How much does it cost to have the shipment delivered inside my house/business?
Carriers offer inside delivery or curbside delivery. There is an additional cost for inside delivery. However, the cost varies depending on the carrier. We can only know when we retrieve a quote on your behalf.
Do I need a liftgate if I am at a commercial location?
If you are at a commercial location and you have access to a forklift or if you have a loading dock, you do not need a liftgate.
What information will you provide me in my shipping quote?
Your free shipping quote will include an estimated time of travel, your preferred accessories and services (liftgate, inside/curbside, residential/commercial), and the cost of shipping.
What happens if my shipment was delivered damaged or missing boxes?
Before signing for a shipment, please inspect for damages to the boxes or missing boxes. We will let you know how many boxes your workbench will be shipped in when we send you your tracking information. If you notice any damages, please inform the driver and obtain documentation from the driver, noting the damages or missing boxes. Obtain photos of the shipment, if possible. You may also ask the driver if it is necessary to reject the shipment. Contact us and we will assist you in replacing the missing/damaged components.
Can I pick up my order if I am in California?
If you want to pick up your order from our factory, please let us know and we will send you an invoice (excluding shipping cost). Once you have paid your invoice and your order is ready, we will contact you to arrange for the pickup.
How do I place an order?
Once you have received your shipping quote and you want to proceed with the order, we will send you a QuickBooks invoice, which you can pay directly. Once we receive your payment, your order has been placed in our system. We will begin preparing your order for shipment.
How do I provide my payment information?
We never collect payment information from you. You can pay the invoice directly.
What does it mean if an item is made to order?
Some of our items are made to order, which means that we will manufacture the workbench once an order is placed.
How long does it take to get my free shipping quote?
We try our best to get to every single customer ASAP. Shipping quotes can take between 5 minutes to an hour. However, it usually takes between 5-10 minutes and rarely takes more than 10 minutes.
Which carrier do you work with?
We work with many different shipping carriers. When we retrieve a shipping quote, we get a list of rates from different carriers. We often pick the one that offers the most cost savings for our customers. If there is a specific carrier you wish to use, please let us know and we can retrieve a quote from that carrier.
How do I assemble my workbench?
Our jeweler's workbenches are partially assembled. We include shipping instructions with every shipment. If you need shipping instructions for a specific jeweler’s workbench, please contact us at email@example.com.
How long does shipping take?
We do not know how long shipping with any carrier will take until we obtain a shipping quote for you. However, it typically takes between 2 to 5 days, given that there are no unforeseen delays.
How long is the typical lead time for sales that are made to order?
We are determined in providing fast and efficient service to all of our customers. This means we are working hard to make your workbench as fast as possible. Lead times can change depending on various factors. If you need an order expedited, please email us firstname.lastname@example.org.
Do you drop ship?
We drop ship for distributors. If you want to become a distributor of our workbenches, please contact us and we will email you a basic intake form and our terms.
Do you have a show room?
We do not have a show room. However, we can accommodate a customer who is interested in seeing a workbench at our factory. We may also be able to refer you to a distributor who may have a showroom. If you would like to visit our factory and see a workbench, please contact us at email@example.com.
How much is a GRS upgrade?
The price for the GRS upgrade on all applicable jeweler's workbenches is $275.
Where are you located?
We are located at 9027 Sunland Blvd., Sun Valley, CA 91352.
Do you ship to destinations outside of the United States?
We currently do not ship to destinations outside of the U.S.
What if my workbench is damaged?
If you receive a damaged workbench, please contact us and we will help you resolve your problem. We may be able to send you a replacement of the damaged piece. Read more about our sales, shipping and return policy.
What payment method do you accept?
You can pay your Quickbooks invoice using any major credit/debit card, cash, check, or direct deposit. We also accept a bank wire, if requested.
Will I be able to fit the workbench in my car?
If you choose to pick up your workbench from our factory, you will need a pickup truck or any other large enough vehicle that can fit the large workbench. You may also need someone to help you unload the workbench at your destination.
Can I combine current promotions?
You may be able to combine some promotions, but not all. Please email us at firstname.lastname@example.org for more information about which promotions you can combine.
How can I become an authorized distributor?
To become an authorized distributor, you must fill out an application and sign a distribution agreement prior to receiving photos and a distributor's price list. Please contact us if you are interested in becoming a distributor of MasterCraft Workbenches.
How do I know when my order ships?
Oce your order is picked up by the shipping carrier, we will email you a tracking number.